UTR is widely used throughout the tennis community by professionals, collegiate players, juniors, and recreational players. For any players that aspire to go to US College, UTR is the key measure that college coaches use to compare and select players for their teams.

UTR rates every tennis player, across age, gender, and geography, on a 16-point scale. It’s an objective, results-driven rating based on:

  1. Strength of opponent
  2. Games won
  3. Your last 30 matches within 12 months

Your UTR can change even if you don’t play because people you have played continue to play.

If there is more than a 2-point difference between players UTR there is little or no impact on UTR ratings.

Waverley (via Club Zone/Tennis Results On-line TROLS) are uploading player results for the purposes of enabling weekly competition results to contribute to player UTRs. All results are uploaded.

  • Trial bulk upload of the past Summer season’s results to see if it was possible (March 2021)
  • Plan to make regular uploads during Winter 2021 but COVID derailed - bulk season upload again instead
  • More regular transfer of data
  • Evaluation of transferring data to UTR via TA League Manager (issues with this for most players as doesn’t work without a Match Centre ID)
  • Currently a weekly upload of results  - cycle of competition may mean your results are delayed by a week.
  • Process to correct incorrect scores, names, DOBs being developed and refined (discussed in "What to do if scores need to be corrected.")

Your results from Waverley competition are uploaded to a UTR profile that is created for your results, even if you don’t have a UTR account.

The benefit of uploading results to UTR is that results are there even if the player does not have a UTR account (e.g. can’t upload one player’s results and not the other).

It is not possible to know if a player has a UTR account or not unless you try to:

  • Message them through the UTR app
  • Select them to a UTR event (if you are an event organiser)

You only need a UTR account if you want to play UTR events (e.g. Flex Leagues).

If you create a UTR account, you can “claim” your results so they are included in your profile. When you create a UTR account search your name to request the results you find are included in your account. If you don’t do this, you will create (inadvertently) a duplicate profile. Make sure the spelling of your name is correct.

UTR accounts are free, unless you want to see more detail about your progress and your opponents - then you pay an annual fee.

If you don’t have a Tennis ID when you create your UTR account, just click “Add later in settings” under the submit button.

You only need a Tennis ID if you want to enter TA events.

If you have created a Match Centre ID and linked it to UTR, you should ask TA how to merge accounts.

UTR cannot use your information until you create an account with UTR, and then you control information and permissions.

This can be caused by:

  • Different results systems uploading results into UTR e.g. TROLS and League Manager.
  • If you have used a different name to enter events run by say Waverley and TA (e.g. Steve vs Stephen as your first name). Another common discrepancy is DOB, as one profile may have it, but the other not.
  • Players may create a new UT account without searching for an existing profile and linking to the profile and results already there.
  • If you have more than one UTR account, then you need to decide which account you need to be your primary account, and let Waverley know if this is not the account where your Waverley match results are being uploaded. You should email troladmin[at]trols.org.au and provide your UTR profile IDs (select these by copying the url from each profile) and state which one you want Waverley to use. Waverley will liaise with UT to merge your UTR profiles and results into your preferred account, and your Waverley results from this point will go into your consolidate account.
  • You can only do this if you have a UTR account. If you don’t have a UTR account, and are not interested, you can ignore it.

When a player forfeits:

  • The match result is 6-0, 6-0 (depending on format) BUT
  • The player result is 0-0, 0-0 (e.g., no match)

When a player retires at, say 3-4 down in the first set

  • The match resultis 3-6, 0-6 (depending on format) BUT
  • The player result is 3-4 retired - must record as set not finished in comments or it goes in as a 0-6

The space at the bottom of the scoresheets needs to include notes for the Records Secretaries to know that:

  • The match result (for the purposes of the Waverley League Ladder) and
  • The player result (for the purposes of UTR) are different. The correct player result is then sent to UTR

If players play out of order/the wrong opponent, the match result does not count towards the competition league ladder, but the player result is still sent to UTR.


  • Spelling mistakes (same player listed more than once with different spelling)
  • Names too hard to read (bad handwriting)
  • Lack of info about emergency players e.g., only first name provided
  • Scores entered to opposition team in error or vice versa
  • Incorrect DOB’s
  • DOB’s optional for seniors
  • Incorrectly filled in scorecards
  • Mismatched DOB’s if a player plays more than one competition or plays for more than one club (in different competitions)
  • Wrong opponent selected on Club Zone/TROLS

The Record Secretaries have to make sure that the right player is selected and assigned the right results.

Important to remember the difference between match results and player results.

What to doWhat is even better

Fill in the score sheet before matches start

Get the opposition to write their own names so that the spelling is correct and get correct info for E’s

PRINT player names

Be consistent. Use same name player used for their team entry (e.g. Steve or Stephen?). Include surnames

Put (E) after a name if the player is an emergency

Put extra info about them in the section at the bottom of the scorecard (M/F, DOB, Grade) and their playing history (have they played before at your club, another club? What grade etc..)

Copy a new score sheet if you need to

If you get it wrong (e.g. players out of order, home and away teams round the wrong way), then write out a new sheet

Use the comments section

Note in the comments section the reason a match isn’t finished (the score when play stopped and the reason e.g. player retired, rain etc...)

Check the scorecards before signing them

Get the supervising parent for junior matches to check player names and order of merit before signing the score sheet

  • Players should advise their club of an incorrect score ? Use comments to record if a set is forfeited due to injury etc...
  • Clubs should then advise the relevant Record Secretary for the competition
  • Evidence (e.g. photo of scorecard) is required to substantiate any requests
  • Record Secretaries will adjust the scores
  • Scores will be updated as part of a weekly batch upload (so it is not an instant process)
  • Results are flagged to be sent to UTR (by Record Secretary)
  • Corrections can only be done during the current season (e.g. for past seasons changes can no longer be made)


  • Friday Afternoon - extract all match set/rubber results (not previously sent to UT), excluding those with a Forfeit, Wash-Out, or a No Player was listed for the set, or result was 0-0 (player score), combine into a single file and upload to UT
  • Saturday-Sunday - UT process the result that where uploaded, and resolved the Merging of UT Profiles, & Spelling corrections
  • Saturday-Tuesday - receive a mapping file of TROLS Id s to UT Profile Ids and a new “Possible Duplicate Players file
  • Tuesday - download player UTRs and update the various associations with their players

When you need to correct a match score in the current season, the Record Secretary needs an updated scorecard to be approved through the process used for a disputed score. Once the update score has been agreed, the Record Secretary:

  1. Corrects the score in Scoring Program
  2. Uploads to Web
  3. In Club Zone, in “Record Secretary Menu”, “UTR Features” uses “Rest and Resend a Match to UT” option, by selecting, the Day/Time, Section, Round, and Match, then click the “Reset and Resend Match to UT” button

If a Match needs to be removed from UT, then the Record Secretary has to provide Match details (Association, Day/Time, Section, date & Round, and Match), and TROLS admin will request the Match be removed.

Removal is required where for example, a 6-0 was recorded, but in fact it was a forfeit, 0-0 scores are not sent to UT, so the only option here is to remove it.

For a new player result, UT creates a UT Profile with the spelling of their name. If a spelling mistake is found, this is first corrected in the TROLS database, and TROLS admin is notified to include this in the weekly UT update.

Players or parents who notice errors in the spelling of their name, should notify their Competition Convenor, who will then notify the relevant Waverley Tennis Record Secretary.

To assist Waverley with player identification, especially where players play in more than one competition (e.g., Junior and Senior), it is helpful to use DOB.

Over time as players age out of Junior Competitions and migrate to Senior competitions (and perhaps move clubs) it will become increasing difficult to match up the “Same” player. This will be much simpler if Senior Competitions also request player's Dates of Birth.

We have been advised by UTR that recording a super tie-break score as a set score i.e., 7-6 or 1-0 rather than the actual super tie-break score of 10-3, does not affect the player's rating.

For more information about UTR, go to the UT Help Centre home page, and from here you can search on a variety of topics.

Related articles:

Understanding the algorithm

Doubles rating Algorithm

    Here’s How To Get Started and create your UTR Account!

    If you don’t already have one, follow the steps below.

    (You might already have a profile generated on UTR from playing in previous competitions, but not have an account in your name on the UTR website.)

    Step 1:  Go to UTR page

    Step 2:  Click Join at the top-right corner of the page.

    Step 3:  Enter your email address and a password and click Sign Up with Email.

    Step 4:  Enter your profile info!

    Step 5:  Click Continue as a player.

    To follow the Waverley Tennis UTR page and be notified of any upcoming UTR events, click here.

    You can also click here to read about the way in which the UTR system works.

    The following videos provide some additional information about UTR and how it works.

    Setting up account on UTR

    UTR general info

    Darren Cahill - UTR events

    Todd Woodbridge - interview about UTR